Privacy Policy

1

Information we may collect

To provide online casino services, Victor96 Casino may collect information that identifies you or relates to your use of our website and account. The information collected depends on the services you use, the checks required and the choices you make.

Account and identity information

When you register or update an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and responsible gambling settings. We may also collect information needed to confirm that you are eligible to use the service.

Verification information

We may request identity or age verification documents and related information. This can include copies or details from documents used to confirm identity, age, residence or ownership of a payment method. Verification information may be reviewed to help prevent fraud, identity theft, underage gambling, misuse of accounts and other unlawful activity.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment details may be processed by payment service providers. We may receive information needed to confirm, record or investigate a transaction, but payment providers may handle some sensitive payment information directly under their own privacy terms.

Technical, device and usage information

When you use the website, we may collect information such as your IP address, browser type, device type, operating system, approximate location, pages visited, access times, language preferences and interactions with the site. We may also record information about errors, service performance and security events.

Communications and support information

If you contact us, we may keep a record of your message, account details, verification information and any other information you provide so that we can respond, investigate an issue and maintain an accurate support history.

2

How we use information

We use personal information for purposes connected with operating the website and providing gambling services. These purposes may include:

• Creating, managing and securing your account.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming your identity, age, eligibility and ownership of payment methods.
• Carrying out anti-fraud, anti-money laundering, security and responsible gambling checks.
• Providing customer support and responding to questions, complaints or requests.
• Maintaining, testing and improving the website, games, systems and user experience.
• Monitoring activity to identify technical problems, suspicious conduct, abuse or attempts to compromise an account.
• Sending service messages, account notices, security alerts and other important operational communications.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis.
• Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
• Establishing, exercising or defending legal rights and protecting the website, players and third parties.

Where information is not required for one of these purposes, we aim to avoid collecting it or to use it only in a way that is reasonably connected with the original purpose. We may combine information from your account, transactions, device and interactions where this is necessary for security, service operation, compliance or support.

Marketing choices

You can choose whether to receive promotional communications where a choice is offered. You can usually unsubscribe by using the link in a marketing message or by contacting us. Stopping marketing messages will not prevent us from sending essential service, security or account communications.

3

Cookies, providers and information security

Cookies and similar technologies

Victor96 Casino may use cookies and similar technologies to keep the website functioning, remember preferences, maintain sessions, understand website use, improve performance and support security. Some cookies may be placed by service providers that help with analytics, payments, security, customer support or other website functions.

You can manage or disable cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work correctly, and some account or security features may be unavailable. Browser controls may not remove every type of technology, so additional choices may be available through the relevant service or device settings.

Sharing information

We may share information with service providers and professional advisers that help us operate the website, process payments, verify identity, detect fraud, provide technology, deliver communications, resolve disputes or meet legal obligations. These parties should only access information needed for their role and may be subject to confidentiality, security or privacy obligations.

Information may also be disclosed where necessary to comply with a valid legal request, protect the rights and safety of players or others, investigate suspected unlawful activity, enforce applicable terms, or support a business or technology process connected with the service. We do not treat account information as public information.

Security

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved. No website or online transmission can be guaranteed to be completely secure, so players should use a strong, unique password and keep login details confidential.

4

Retention and international handling

We keep personal information only for as long as reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. The length of time depends on the type of information, why it was collected, account and transaction history, security needs, disputes and applicable obligations.

Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. This can include account, identity verification, transaction, compliance, fraud prevention and support records. When information is no longer required, it may be securely deleted, anonymised or de-identified.

We and our service providers may store or process information in Australia or other countries, depending on the systems and services used to operate the website. Where information is handled across borders, reasonable steps should be taken to protect it and to use it consistently with applicable privacy requirements.

5

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable identity checks, you may have rights relating to the personal information we hold about you. These rights can include requesting access to your data, asking for inaccurate or incomplete information to be corrected, requesting deletion of your data where retention is not required, and withdrawing consent to marketing communications.

Making a data request

To exercise your rights, ask a privacy question or make a data request, contact support@victor96-casinos.com. Please explain what you are requesting and provide enough information for us to identify your account safely. We may need to verify your identity before providing information, making a correction or taking action on your request.

• Access: ask for a copy or summary of personal information held about you.
• Correction: tell us which information is inaccurate, out of date or incomplete.
• Deletion: ask us to delete information where it is no longer needed and there is no overriding requirement to retain it.
• Marketing consent: withdraw consent or ask us to stop promotional communications. Essential account and service messages may still be sent.

A request may be limited or refused where this is allowed or required, including where disclosure could affect another person's privacy, compromise security, interfere with fraud prevention or conflict with a legal record-keeping obligation. If a request cannot be completed in full, we will aim to explain the reason in general terms.

Updates to this policy

We may update this Privacy Policy when our services, technology, information practices or legal obligations change. The current version published on this page applies from the date it is made available. We encourage players to review the policy from time to time, particularly before using new features or providing additional information.